000			01665naa a2200181uu 4500
001			9165
003			OSt
005			20190211154636.0
008			021210s2005 xx ||||gr |0|| 0 eng d
100	1		_aHARRIS, Lloyd C _94628
245	1	0	_aThe emotional labour of barristers : _ban exploration of emotional labour by status professionals
260			_c2002
520	3		_aRecent research has confirmed the study of emotion as an important organizational concept in its own right. Central to this claim is the growing body of research into the causes, content and consequences of emotional labour. However, despite a plethora of studies into the emotional labour of front-line staff, to date, professional groupings have been largely ignored. Notwithstanding occasional anecdotal references to physicians, existing research neglects the emotional facets of professional life. This study is designed to rectify this imbalance through the exploration and description of the extent, content and co sequences of emotional labour by barristers. After detailing the research methjods employed, the study presents the results of an interview and observation-based study of barristers at work. The findings sugget that not only to barristers routinely display expected emotins, but also they do so differentially. Insights into the causes and effects of such labour are also presented and discussed. The paper concludes with a series of implications and suggestions for future research
773	0	8	_tJournal of Management Studies _g39, 4, p. 553-584 _d, 2002 _w
942			_cS
998			_a20021210 _bLucima _cLucimara
998			_a20060523 _b1518^b _cQuiteria
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c9306 _d9306
041			_aeng