000			01250naa a2200217uu 4500
001			9688
003			OSt
005			20190211154812.0
008			021230s2005 xx ||||gr |0|| 0 eng d
245	1	0	_aHarrods opts for drama-based learning
520	3		_aHarrods, the luxury-story group, has used drama-based learning to bring a new dimension to presentation-skills training for its managers - focussing on the personal presence, energy and enthusiasm of the presenter - and to help its menswear department to deliver excellent service. With 22 restaurants, magnificently decadent food halls and merchandise ranging from exotic animals to medieval instruments, Harrods is among the world's most famous department stores. One of London's top three attractions, the seven-floor store - which has more than 300 departments and 4.000 employees -serves up to 300.000 customers a day
650		4	_aVarejo _919127
650		4	_aTécnicas de Treinamento _917795
650		4	_aAtendimento ao Cidadão _912988
650		4	_aComunicação Interna _919128
650		4	_aHarrods _919129
773	0	8	_tHuman Resource Management International Digest _gv.10 n.4 2002, p. 21-23 _w
942			_cS
998			_a20021230 _bLucima _cLucimara
998			_a20130910 _b1108^b _ckarina
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c9827 _d9827
041			_aeng