KEEHLEY, Patricia
Benchmarking for best practices in the public sector : achieving performance breakthroughs in federal, state, and local agencies - San Francisco : Jossey-Bass, 1997 - 251 p. - The Jossey-Bass Public Administration .
1 - Preparing for benchmarking 1 - Understanding best practices 2 - Benchmarking to identify best practices 3 - Assessing organizational readliness for benchmarking 4 - Selecting practices to benchmark 2 - Conducting benchmarking to adapt and implement best practices 5 - The benchmarking process step by step 6 - Building benchmarking teams and political support 7 - Finding a best practice partner 8 - Maximizing the relationship with your partner 9 - Analyzing the research and selecting best practices to adapt 10 - Adapting and implementing best practices 11 - Sustainig lasting performance improvements 3 - Benchmarking resources
0787902993
Engenharia Reversa
Gerente
Setor Público
Administração Federal
Administração Estadual
Administração Regional
Agência
Implementação
Técnica Administrativa
Qualidade Total
Estados Unidos
Benchmarking for best practices in the public sector : achieving performance breakthroughs in federal, state, and local agencies - San Francisco : Jossey-Bass, 1997 - 251 p. - The Jossey-Bass Public Administration .
1 - Preparing for benchmarking 1 - Understanding best practices 2 - Benchmarking to identify best practices 3 - Assessing organizational readliness for benchmarking 4 - Selecting practices to benchmark 2 - Conducting benchmarking to adapt and implement best practices 5 - The benchmarking process step by step 6 - Building benchmarking teams and political support 7 - Finding a best practice partner 8 - Maximizing the relationship with your partner 9 - Analyzing the research and selecting best practices to adapt 10 - Adapting and implementing best practices 11 - Sustainig lasting performance improvements 3 - Benchmarking resources
0787902993
Engenharia Reversa
Gerente
Setor Público
Administração Federal
Administração Estadual
Administração Regional
Agência
Implementação
Técnica Administrativa
Qualidade Total
Estados Unidos
