Benchmarking for best practices in the public sector : achieving performance breakthroughs in federal, state, and local agencies / por Patricia Keehley...[et al.]. --
By: Keehley, Patricia
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Contributor(s): Medlin, Steven | MacBride, Sue | Longmire, Laura.
Material type: 
BookSeries: The Jossey-Bass Public Administration.Publisher: San Francisco : Jossey-Bass, c1997Description: 251 p.ISBN: 0787902993.Subject(s): Modernização Administrativa | Primeiro Setor | Segundo Setor | Gestão de Desempenho | Desempenho Organizacional | Administração Pública Federal | Administração Pública Estadual | Administração Regional | Implementação | Gestão da Qualidade| Item type | Current location | Collection | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|---|
| Livro Geral | Biblioteca Graciliano Ramos | Livro Geral | 352.367 K262b (Browse shelf) | Ex. 1 | Available | 10001027 |
I. Preparing for benchmarking. 1. Understanding best practices. 2. Benchmarking to identify best practices. 3. Assessing organizational readliness for benchmarking. 4. Selecting practices to benchmark. II. Conducting benchmarking to adapt and implement best practices. 5. The benchmarking process step by step. 6. Building benchmarking teams and political support. 7. Finding a best practice partner. 8. Maximizing the relationship with your partner. 9. Analyzing the research and selecting best practices to adapt. 10. Adapting and implementing best practices. 11. Sustainig lasting performance improvements. III. Benchmarking resources.
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