Benchmarking for best practices in the public sector : achieving performance breakthroughs in federal, state, and local agencies
By: KEEHLEY, Patricia
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Contributor(s): MEDLIN, Steven | MACBRIDE, Sue | LONGMIRE, Laura.
Material type: 
BookSeries: The Jossey-Bass Public Administration.Publisher: San Francisco : Jossey-Bass, 1997Description: 251 p.ISBN: 0787902993.Subject(s): Engenharia Reversa | Gerente | Setor Público | Administração Federal | Administração Estadual | Administração Regional | Agência | Implementação | Técnicas Administrativas | Qualidade Total | Estados Unidos| Item type | Current location | Collection | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|---|
| Livro Geral | Biblioteca Graciliano Ramos | Livro Geral | 2.01K262b (Browse shelf) | 1 | Available | 10001027 |
1 - Preparing for benchmarking 1 - Understanding best practices 2 - Benchmarking to identify best practices 3 - Assessing organizational readliness for benchmarking 4 - Selecting practices to benchmark 2 - Conducting benchmarking to adapt and implement best practices 5 - The benchmarking process step by step 6 - Building benchmarking teams and political support 7 - Finding a best practice partner 8 - Maximizing the relationship with your partner 9 - Analyzing the research and selecting best practices to adapt 10 - Adapting and implementing best practices 11 - Sustainig lasting performance improvements 3 - Benchmarking resources
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