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1.
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Managerialism and the public services : cuts or cultural change in the 1990s? / por Christopher Pollitt. --
by Pollitt, Christopher. Edition: 2.ed.Material type:  Book; Format:
print
; Literary form:
Not fiction
Publisher: Cambridge : Blackwell Business, 1993Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 352.3 P775m] (2).
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2.
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Pesquisa de satisfação dos clientes externos do MARE : relatório final
by Brasil. Ministério da Administração Federal e Reforma do Estado. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Brasilia : MARE, 1998Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 352.35 P474] (1).
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3.
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Responsive government : service quality initiatives
by Symposium on Service Quality Iniatives (1994 : Paris). Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Paris : OECD/PUMA, 1996Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 352.63 S98912] (1).
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4.
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O programa brasileiro da qualidade e produtividade : uma análise de política
by DARÓS, Márcia da Mota. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Campinas : Unicamp, 1997Dissertation note: ^aDissertação^bMestrado em Política Científica e Tecnológica Universidade Estadual de Campinas.Instituto de Geociências Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16D224p] (1).
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5.
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Recommandation du conseil de l'OCDE concernant l'amélioration de la qualité de la réglementation officielle : (adoptée le 9 mars 1995) : la liste de critères de référence de l'OCDE pour la prise de décision en matière de réglementation et document de référence
by Organisation de Coopération et de Développment Economiques (OCDE). Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Paris : OCDE, 1995Availability: Items available for reference: Biblioteca Graciliano Ramos [Call number: 352.8 R3111] (1).
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6.
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Guía para la implantación de cartas de servicios
by España. Ministerio de Administraciones Públicas. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Madrid : Ministerio de Administraciones Públicas, 2000Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 352.3570946 G9431] (2).
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7.
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How Turkey took to TQM
by Yildirim, Engin. Source: Human Resource Management International DigestMaterial type:  Article; Literary form:
Not fiction
; Audience:
General;
Publisher: 2000-2001Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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8.
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Termo de referência
by Brasil. Ministério do Planejamento, Orçamento e Gestão. Secretária de Gestão. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Brasilia : MP, 2001Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 352.357 T319] (1).
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9.
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Citizens first
by Canadian Centre for Management Development. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Ottawa : Canadian Centre for Management Development; Citizen-Centred Service Network, 1998Other title: Les citoyens d'abord.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 352.3570971 C5812] (1).
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10.
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A redução sociológica no processo de transposição de tecnologias gerenciais : gestão pela qualidade e certificação ISO 9001: 2000 no Tribunal de Contas do Estado do Rio Grande do Sul / Orientador: Luis Roque Klering
by Bergue, Sandro Trescastro. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Porto Alegre : Universidade Federal do Rio Grande do Sul, 2009Dissertation note: ^aTese^bDoutorado em Administração Universidade Federal do Rio Grande do Sul. Escola de Administração Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.03B4999r] (1).
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11.
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Organização flexível : qualidade na gestão por processos
by Tachizawa, Takeshy | SCAICO, Oswaldo. Edition: 2. edMaterial type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: São Paulo : Atlas, 2006Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.01T117o] (1).
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12.
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Fazendo acontecer na qualidade total : análise e melhoria de processos
by GALVÃO, Célio Arnulfo Castiglione | MENDONÇA, Mauro Marcio Ferreira de. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Qualitymark, 1997Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16G182f] (1).
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13.
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Using behavior theory to investigate individual-level determinants of employee involvement in TQM
by TANG, Zhongjun | CHEN, Xiaohong | WU, Zhengwen. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, dec. 2010Availability: No items available
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14.
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A classification model for prediction of certification motivations from the contents of ISO 9001 audit reports
by SAMPAIO, Paulo | SARAIVA, Pedro | RODRIGUES, António Guimarães. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, Nov./Dec.2010Availability: No items available
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15.
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The effect of TQM practices on employee satisfaction and loyalty in government
by CHANG, C. C | CHIU, C. M | CHEN, C. A. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, Nov./Dec. 2010Availability: No items available
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16.
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An award journey for business excellence : the case study of a public sector unit
by MADAN, Pankaj. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, Nov./Dec. 2010Availability: No items available
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17.
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Application of the total quality management approach in a Spanish retailer : the case of Mercadona
by CALLEJO MIGUEL, Blanco | BRONCANO SANTIAGO, Gutierrez. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, Nov./Dec. 2010Availability: No items available
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18.
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An integrated framework based on the ECSI approach to link mold customers' satisfaction and product design.
by FERREIRA, Irene | CABRAL, José | SARAIVA, Pedro. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, Nov./Dec. 2010Availability: No items available
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19.
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The development of capabilities in new firms
by ARIKAN, Asli M | MCGAHAN, Anita M. Source: Strategic Management JournalMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Avenel : Wiley-Blackwell, jan. 2010Availability: No items available
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20.
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Sistema de gestão ambiental segundo o modelo ISO 14.001
by OLIVEIRA, Marcelo Silva de. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Lavras : UFLA/FAEPE, 2003Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 5.10O482s] (1).
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