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1.
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Business process improvement workbook : documentation, analysis, design, and management of business process improvement / por James Harrington, Erik K.C. Esseling e Harm van Nimwegen. --
by Harrington, James | Esseling, Erik K. C | Nimwegen, Harm van. Material type:  Book; Format:
print
; Literary form:
Not fiction
Publisher: New York : McGraw-Hill, c1997Availability: Items available for reference: Biblioteca Graciliano Ramos [Call number: 658.3125 H299b] (1).
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2.
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Benchmarking for best practices in the public sector : achieving performance breakthroughs in federal, state, and local agencies / por Patricia Keehley...[et al.]. --
by Keehley, Patricia | Medlin, Steven | MacBride, Sue | Longmire, Laura. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: San Francisco : Jossey-Bass, c1997Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 352.367 K262b] (1).
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3.
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Novos padrões de administração / por Rensis Likert; tradução de Albertino Pinheiro Júnior e Ernesto D'Orsi. --
by Likert, Rensis | Pinheiro Júnior, Albertino [trad.] | D'Orsi, Ernesto [trad.]. Edition: 2.ed.Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: São Paulo : McGraw-Hill Book, 1979Other title: New patterns of management.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 658 L727n] (2).
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4.
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Que crise é esta? : atributos da empresa triunfadora / por Marco Aurélio Ferreira Vianna. --
by Vianna, Marco Aurélio Ferreira. Edition: 7.ed.Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Rio de Janeiro : Qualitymark, 1994Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 658 V617q] (1).
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5.
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Public management systems : monitoring and managing government performance / por James E. Swiss. --
by Swiss, James E. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Nova Jersey, EUA : Prentice Hall, 1991Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 352.439 S9793p] (1).
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6.
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Performance management in government : contemporary illustrations Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Paris : OECD, 1996Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 352.6 P4388] (1). Items available for reference: Biblioteca Graciliano Ramos [Call number: 352.6 P4388] (1).
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7.
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Du contrôle de gestion au pilotage d'entreprise : la performance des activités et des processus de gestion comme avantage concurrentiel / por Michel Vlasselaer. --
by Vlasselaer, Michel. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Louvain-la-Neuve : Academia-Erasme, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 658.3125 V867c] (1).
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8.
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Maximizing the value of 360-degree feedback : a process for successful individual and organizational development / [organizado por] Walter W. Tornow, Manuel London e CCL Associates. --
by Tornow, Walter W | Tornow, Walter W [org.] | London, Manuel [org.] | Center For Creative Leadership Associates. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: San Francisco : Center for Creative Leadership, Jossey-Bass Publishers, 1998Availability: Items available for reference: Biblioteca Graciliano Ramos [Call number: 658.3125 T6861m] (1).
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9.
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Peak performance : aligning the hearts and minds of your employees / por Jon R. Katzenbach. --
by Katzenbach, Jon R. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Boston, Massachusetts : Harvard Business School Press, 2000Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 658.3125 K1996p] (1).
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10.
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Designing organizations for high performance / por David P. Hanna. --
by Hanna, David P. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Massachusetts : Addison-Wesley Publishing Company, 1998Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 658.3125 H2431d] (1).
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11.
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Terceiro setor : exercícios de auto avaliação para empresas / por Peter F. Drucker; tradução de Cynthia Azevedo. --
by Drucker, Peter F | Azevedo, Cynthia [trad.]. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: São Paulo : Futura, 2001Other title: The drucker foundation self-assessment tool.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 658.3125076 D7941t] (1).
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12.
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Terceiro setor : ferramenta de auto avaliação para empresas / por Gary J. Stern; tradução de Cynthia Azevedo. --
by Stern, Gary J | Azevedo, Cynthia [trad.]. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: São Paulo : Futura, 2001Other title: The drucker foundation self-assessment tool.Availability: Items available for reference: Biblioteca Graciliano Ramos [Call number: 658.3125076 S8391t] (1).
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13.
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Recent advances in performance management : the Nordic case
by NILSSON, Fredrik | KALD, Magnus. Source: European Management JournalMaterial type:  Article; Literary form:
Not fiction
; Audience:
General;
Publisher: 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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14.
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Learning Network at the heart of Texas Utilities Source: Human Resource Management International DigestMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: 2001Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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15.
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Nokia calls on expatriate workers to perform
by TAHVANAINEN, Marja. Source: Human Resource Management InternationalMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: 2001Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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16.
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Unilever's team game meets key goals Source: Human Resource Management International DigestMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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17.
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Control systems in multibusiness companies : from performance management to strategic management
by NILSSON, Fredrik | OLVE, Nils-goran. Source: European Management JournalMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: 2001Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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18.
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The challenge of the call center
by HUTTCHINSON, Sue | PURCELL, John | KINNIE, Nick. Source: Human Resource Management International DigestMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: 2000Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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19.
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Given praxair strategy the human touch
by HARRIS, Barbara R | HUSELID, Mark A | BECKER, Brian E. Source: Human Resource Management International DigestMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: 2000-2001Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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20.
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Performance management model - a systems-based approach to public service quality
by MWITA, John Isaac. Source: The International Journal of Public Sector ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: 2000Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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