REICHHELD, Frederick F
Lead for loyalty - 2001
Use these six bedrock principles to generate intense loyalty among your customer, employees, and investors - but don`t assign the project to a task force. At the companies with the very best loyalty credentials, top managers lead the way
Lead for loyalty - 2001
Use these six bedrock principles to generate intense loyalty among your customer, employees, and investors - but don`t assign the project to a task force. At the companies with the very best loyalty credentials, top managers lead the way
