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ZOOT, Christoph

Strategies for value creation in E-commerce : Best Practice in Europe - 2000

This paper investigates strategies for value creation of e-commerce companies. Our main assumption is that e-commerce fundamentally affects the way business is conducted across many industries. To suport this insight, we discuss the unique characteristics of `virtual markets` brought on by the Internet. Based on a survey of 30 European e-commerce companies, we then identify two main strategies for value creation in e-commerce - the efficienty that e-commerce business models exhibit, and the de degree to which they create `stickiness`. To illustrate these two strategies, we give examples of European companies that can be considered `best practice` companies

Escola Nacional de Administração Pública

Escola Nacional de Administração Pública

Endereço:

  • Biblioteca Graciliano Ramos
  • Funcionamento: segunda a sexta-feira, das 9h às 19h
  • +55 61 2020-3139 / biblioteca@enap.gov.br
  • SPO Área Especial 2-A
  • CEP 70610-900 - Brasília/DF
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