MON, Lorri
Digital reference service - 2000
As agencies increasingly provide via the Internet and government documents migrate to online Web sites, government service providers face a growing problem of how manage high volumes of public questions sent to government Web sites by e-mail. This article focuses on the increasing public demand for digital references services
Digital reference service - 2000
As agencies increasingly provide via the Internet and government documents migrate to online Web sites, government service providers face a growing problem of how manage high volumes of public questions sent to government Web sites by e-mail. This article focuses on the increasing public demand for digital references services
