Performance measurement and evaluation /
editado por Jacky Holloway, Jenny Lewis e Geoff Mallory. --
- London : SAGE ; Open University, 1995.
- 342 p.: il.
Part I. Themes and frameworks. Introduction - Jenny Lewis. 1. The performance measurement manifesto - R. G. Eccles. 2. Organisational control and management accounting - J. Dent and M. Ezzamel. 3. Ethical dilemmas in performance appraisal revisited - C. Longenecker and D. Ludwig. 4. Industrialization and the environment - a changing relationship - j. Blunden. Part 2. The building blocks of performance measurement. Introduction - Jacky Holloway. 6. A national customer satisfaction barometer: the swedish experience - C. Fornell. 7. Best practices benchmarking - R. Dence. 8. Measuring manufacturing performance - R. H. Hyes, S. C. Wheelwright and K. B. Clark. 9. World class manufacturing: further evidence in the lean production debate - N. Oliver, R. Delbridge,D. Jones and J. Lowe. 10. Outcome-related performance indicators and organizational control in the public sector - P. Smith. 11.Accounting for Europe - success by 2000 AD? - A. Simmonds and O. Azieres. Part 3. Strategic comparisons. Introduction - Geoff Mallory. 12. Measuring strategic performance - B. Chakravarthy. 13. Foundations of corporate success - how business strategies add value - J. Kay. 14. Degree results: differences between universities - J. Johnes and J. Taylor. 15. Operational performance of airlines: an extension of traditional measurement paradigms - M. Schefczyk.
0803979584
Avaliação de Desempenho
Controle Administrativo
Indicadores Balanceados de Desempenho
Desempenho Organizacional
Part I. Themes and frameworks. Introduction - Jenny Lewis. 1. The performance measurement manifesto - R. G. Eccles. 2. Organisational control and management accounting - J. Dent and M. Ezzamel. 3. Ethical dilemmas in performance appraisal revisited - C. Longenecker and D. Ludwig. 4. Industrialization and the environment - a changing relationship - j. Blunden. Part 2. The building blocks of performance measurement. Introduction - Jacky Holloway. 6. A national customer satisfaction barometer: the swedish experience - C. Fornell. 7. Best practices benchmarking - R. Dence. 8. Measuring manufacturing performance - R. H. Hyes, S. C. Wheelwright and K. B. Clark. 9. World class manufacturing: further evidence in the lean production debate - N. Oliver, R. Delbridge,D. Jones and J. Lowe. 10. Outcome-related performance indicators and organizational control in the public sector - P. Smith. 11.Accounting for Europe - success by 2000 AD? - A. Simmonds and O. Azieres. Part 3. Strategic comparisons. Introduction - Geoff Mallory. 12. Measuring strategic performance - B. Chakravarthy. 13. Foundations of corporate success - how business strategies add value - J. Kay. 14. Degree results: differences between universities - J. Johnes and J. Taylor. 15. Operational performance of airlines: an extension of traditional measurement paradigms - M. Schefczyk.
0803979584
Avaliação de Desempenho
Controle Administrativo
Indicadores Balanceados de Desempenho
Desempenho Organizacional
