Performance measurement and evaluation
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BookPublisher: London : SAGE ; Open University, 1995Description: 342 p.Subject(s): Controle de Gestão | Indicador Balanceado de Desempenho | Desempenho Organizacional | Engenharia Reversa | Setor Público | Usuário | Ética| Item type | Current location | Collection | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|---|
| Livro Geral | Biblioteca Graciliano Ramos | Livro Geral | 2.01P4388p (Browse shelf) | 1 | Available | 10001367 |
Part I: themes and frameworks Introduction - Jenny Lewis The performance measurement manifesto - R. G. Eccles Organisational control and management accounting - J. Dent and M. Ezzamel Ethical dilemmas in performance appraisal revisited - C. Longenecker and D. Ludwig Industrialization and the environment - a changing relationship - j. Blunden Part 2: the building blocks of performance measurement Introduction - Jacky Holloway A national customer satisfaction barometer: the swedish experience - C. Fornell Best practices benchmarking - R. Dence Measuring manufacturing performance - R. H. Hyes, S. C. Wheelwright and K. B. Clark World class manufacturing: further evidence in the lean production debate - N. Oliver, R. Delbridge,D. Jones and J. Lowe Outcome-related performance indicators and organizational control in the public sector - P. Smith Accounting for Europe - success by 2000 AD? - A. Simmonds and O. Azieres Part 3: strategic comparisons Introduction - Geoff Mallory Measuring strategic performance - B. Chakravarthy Foundations of corporate success - how business strategies add value - J. Kay Degree results: differences between universities - J. Johnes and J. Taylor Operational performance of airlines: an extension of traditional measurement paradigms - M. Schefczyk
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