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1.
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Quality government : designing, developing and implementing TQM
by Koehler, Jerry W | Pankowski, Joseph M. Material type:  Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Delray Beach, Florida : St. Lucie, 1996Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16K775q] (1).
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2.
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O analista de negocios e da informacao : o perfil moderno de um profissional que utiliza a informatica para alavancar os negocios empresariais
by SAVIANI, Jose Roberto. Edition: 3 edMaterial type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Atlas, 1996Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.18S2671a] (1).
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3.
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Know your customer : new approaches to understanding customer value and satisfaction
by WOODRUFF, Robert B | GARDIAL,Sarah Fisher. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Malden, MA : Blackwell Publishers Inc, 1996Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14W8938k] (1).
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4.
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Performance measurement and evaluation
by | . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: London : SAGE ; Open University, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.01P4388p] (1).
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5.
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Pesquisa de satisfação dos clientes externos do MARE : relatório final
by BRASIL. Ministério da Administração Federal e Reforma do Estado. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Brasilia : MARE, 1998Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.18B8233p] (2).
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6.
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Usagers ou clients? : marketing et qualite dans les services publics
by QUATREBARBES, Bertrand. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Paris : Les Editions d'Organisation, 1996Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.17Q23u] (1).
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7.
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Consultation, for a change? Engaging users and communities inthe policy process
by COOK, Dee. Source: Social Policy & AdministrationMaterial type:  Article; Literary form:
Not fiction
; Audience:
General;
Publisher: 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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8.
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Descentralização e regulação da gestão de serviços públicos
by CONFORTO, Gloria. Source: RAP Revista de Administração PúblicaMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : FGV, Mar. /Abr. 1998Availability: No items available
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9.
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Novos modelos de gestão na prestação de serviços públicos e o estabelecimento do marco regulatório
by CONFORTO, Gloria. Source: RAP Revista de Administração PúblicaMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : FGV, Jul. /Ago. 1997Availability: No items available
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10.
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Organização dos usuários e participação na gestão e controle das organizações sociais / por Marianne Nassuno. --
by NASSUNO, Marianne. Source: Revista do Serviço Público - RSP Material type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Brasília : ENAP, 1997Online access: Acesso ao PDF Availability: No items available
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11.
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Task completion competency and project management performance : the influence of control and user contribution
by LIU, Julie Yu-Chih | CHEN, Henry Houn-Gee | JIANG, James J | KLEIN, Gary. Source: International Journal of Project ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxford : Elsevier, apr. 2010Availability: No items available
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12.
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Creating knowledge of end users' requirements : The interface between firm and project
by PEMSEL, Sofia | WIDÉN, Kristian. Source: Project Management Journal : Project Management InstituteMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Drexel Hill : Project Management Institute, sept. 2010Availability: No items available
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13.
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Gestão da informação na perspectiva do usuário : subsídios para uma política e bibliotecas universitárias
by GONÇALVES, Ana Lúcia Ferreira. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Interciência, 2013Online access: Acesso Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 18.03.03G635g] (1).
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14.
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O gerenciamento de materiais no almoxarifado do tribunal de contas do Estado do Rio de Janeiro /TCE-RJ : o desafio de adequar as necessidades do usuário aos materiais adquiridos / por Miguel Nepomuceno Neto. --
by NEPOMUCENO NETO, Miguel. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Rio de Janeiro : Universidade Federal Fluminense, 2016Online access: Acesso ao PDF Availability: No items available
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15.
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Ergodesign e arquitetura de informação : trabalho com o usuário / por Luiz Agner. --
by Agner, Luiz, 1959 -. Edition: 4. ed.Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Rio de Janeiro : Senac Rio, 2018Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 005.437 A271e] (1).
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16.
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Introdução ao design inclusivo / por Danila Gomes e Manuela Quaresma. --
by Gomes, Danila | Quaresma, Manuela. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Curitiba : Appris, 2018Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 745.2 G6331i] (1).
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