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1.
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Gestao para a excelencia : tendencias e inovacoes em qualidade para produtos, servicos, saude e educacao
by Conferencia Internacional da Qualidade 1997 Sao Paulo ]997 Abr | . Material type:  Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Qualitymark, 1997Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16G3932g] (1).
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2.
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Managing quality
by DALE, Barrie G. Edition: 3 edMaterial type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Malden, MA : Blackwell Publishers Inc, 1999Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16D1392m] (1).
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3.
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Benchmarking for best practices in the public sector : achieving performance breakthroughs in federal, state, and local agencies
by KEEHLEY, Patricia | MEDLIN, Steven | MACBRIDE, Sue | LONGMIRE, Laura. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: San Francisco : Jossey-Bass, 1997Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.01K262b] (1).
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4.
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Handbook of human resource management in government
by . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: San Francisco : Jossey-Bass, 1998Availability: Items available for reference: Biblioteca Graciliano Ramos [Call number: 1.16H23617h] (1).
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5.
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Indicadores de qualidade e do desempenho : como estabelecer metas e medir resultados
by TAKASHINA, Newton Tadachi | FLORES, Mario Cesar Xavier. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Qualitymark, 1996Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14T1364i] (1).
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6.
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Performance measurement and evaluation
by | . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: London : SAGE ; Open University, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.01P4388p] (1).
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7.
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Administracao de carreira : uma proposta para repensar a gestao de pessoas
by Dutra, Joel Souza. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Atlas, 1996Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.05D978a] (1).
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8.
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Benchmarking : o caminho da qualidade total: identificando, analisando e adaptando as melhores praticas da administracao que levam a maximizacao da performance empresarial
by CAMP, Robert C. Edition: 3 edMaterial type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Pioneira, 1998Title translated: Benchmarking: the search for industry best practices that lead to superior performance.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14C1863b] (1).
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9.
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Gestão empresarial : de Taylor aos nossos dias: evolucao e tendencias da moderna administracao de empresas
by FERREIRA, Ademir Antonio | REIS, Ana Carla Fonseca | PEREIRA, Maria Isabel. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Pioneira, 1997Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.03F3831g] (2).
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10.
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Reengenharia : apesar das pessoas?
by LOBOS, Julio A. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Instituto da Qualidade, 1994Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14L799r] (1).
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11.
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Reengenharia na prática : metodologia do projeto com formulários
by CRUZ, Tadeu. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Atlas, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14C9576r] (1).
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12.
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Performance management in government : contemporary illustrations Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Paris : OECD, 1996Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 352.6 P4388] (1). Items available for reference: Biblioteca Graciliano Ramos [Call number: 352.6 P4388] (1).
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13.
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Performance measurement in government : issues and illustrations Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Paris : OECD, 1994Availability: Items available for reference: Biblioteca Graciliano Ramos [Call number: 658.3125 P4388] (1).
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14.
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Benchmarking, evaluation and strategic management in the public sector Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Paris : OECD, 1997Availability: Items available for reference: Biblioteca Graciliano Ramos [Call number: 658.4012 B457] (1).
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15.
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Analyse comparative, evaluation et gestion strategique dans le secteur public Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Paris : OECD, 1997Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 658.3125 A5323a] (1). Items available for reference: Biblioteca Graciliano Ramos [Call number: 658.3125 A5323a] (1).
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16.
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Challenges in costing health care services : recent evidence from the UK
by NORTHCOTT, Deryl | LLEWELLYN, Sue. Source: The International Journal of Public Sector ManagementMaterial type:  Article; Literary form:
Not fiction
; Audience:
General;
Publisher: 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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17.
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Disney`s vision helps carers
by SCHUELER, Judy. Source: Human Resource Management International DigestMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: 2001Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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18.
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Evaluating best value through clustered benchmarking to UK local government : building control services
by McADAM, Rodney | O'NEILL, Liam. Source: The International Journal of Public ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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19.
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Reporting Practices : potential lessons from cendant corporation
by WALLACE, Wanda. Source: European Management JournalMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: 2000Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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20.
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Competency management in the British civil service
by Horton, Sylvia. Source: The International Journal of Public Sector ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: 2000Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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