Part one: Human resource management in a reinvented goverment 1 - The changing role of the personnel office 2 - State civil service systems 3 - Beyond civil service: the politics of the emergent paradigm 4 - Toward diversity in the workplace 5 - Managing an aging workforce: trends, issues and strategies 6 - Understanding organizational climate and culture Part two: the legal enviroment of human resource management 7 - Human resource management legal issues: an overview 8 - A practical guide to affirmative action 9 - Sexual harassment in the workplace 10 - Understanding the americans with disabilities act 11 - Managing conflict in the workplace Part Three: managing human resources 12 - The high-performance organization in government: strategic thinking and HR administration 13 - Federal employee unions and the human resource management function 14 - Organizational investment in employee development 15 - Staffing the bureaucracy: employee recruitment and selection 16 - Effective job analysis methods 17 - A practical guide to conducting assessment centers 18 - Designing effective performance appraisal systems Part four: tools for integrating human resources into the organizational mission 19 - Benchmarking performance 20 - Strategic planning for human resource managers 21 - Designing and conducting employee attitude surveys 22 - Total quality management 23 - Choosing and using human resource consultants: focusing on local government 24 - Utilizing volunteers in the workplace 25 - Anticipating and coping with technological change in the workplace 26 - Budgeting essentials for human resource managers Part five: motivating and compensating employees 27 - The role of the manager in employee motivation 28 - Work management and job avaluation systems in a government environment 29 - Designing and creating an effective compensation plan 30 - Merit pay mania: transformation polarized support and opposition into a working consensus 31 - Employee benefits: from health care to pensions Conclusion: toward effective human resource management Name index Subject Index