CARTER, Neil
How organisations measure success : the use of performance indicators in government - London : Routledge, 1993 - 202 p.
Revolution or resurrection? The history of a concept Models, measures, and muddles: organisational and conceptual dimensions of performance indicators The criminal justice system: police, courts, and prisons The welfare system: social security and the national health service The private sector: banks, building societies, and retail stores Managing monopolies: railways, water, and airports Performance indicators in the 1990s: tools for managing political and administrative change
0415041953
Serviço Público
Produtividade
Accountability
Seguridade Social
Estudo de Caso
Setor Público
Setor Privado
Agente de Mudança
Indicador Balanceado de Desempenho
Políticas Públicas
Transporte Ferroviário
Transporte Aéreo
Política de Águas
Grã-Bretanha
How organisations measure success : the use of performance indicators in government - London : Routledge, 1993 - 202 p.
Revolution or resurrection? The history of a concept Models, measures, and muddles: organisational and conceptual dimensions of performance indicators The criminal justice system: police, courts, and prisons The welfare system: social security and the national health service The private sector: banks, building societies, and retail stores Managing monopolies: railways, water, and airports Performance indicators in the 1990s: tools for managing political and administrative change
0415041953
Serviço Público
Produtividade
Accountability
Seguridade Social
Estudo de Caso
Setor Público
Setor Privado
Agente de Mudança
Indicador Balanceado de Desempenho
Políticas Públicas
Transporte Ferroviário
Transporte Aéreo
Política de Águas
Grã-Bretanha
