How organisations measure success : the use of performance indicators in government / por Neil Carter, Rudolf Klein e Patricia Day. --
By: Carter, Neil
.
Contributor(s): Klein, Rudolf | Day, Patricia.
Material type: 
BookPublisher: London : Routledge, 1992Description: 202 p.ISBN: 0415041953.Subject(s): Serviço Público -- Grã-Bretanha | Accountability | Seguridade Social | Estudo de Caso | Setor Privado | Indicador Balanceado de Desempenho | Políticas Públicas| Item type | Current location | Collection | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|---|
| Livro Geral | Biblioteca Graciliano Ramos | Livro Geral | 352.63 C3231h (Browse shelf) | Ex. 1 | Preparo Técnico | 10001555 | |
| Livro Geral | Biblioteca Graciliano Ramos | Livro Geral | 352.63 C3231h (Browse shelf) | Ex. 2 | Preparo Técnico | 10001556 |
Inclui bibliografia.
1. Revolution or resurrection? The history of a concept. 2. Models, measures, and muddles: organisational and conceptual dimensions of performance indicators. 3. The criminal justice system: police, courts, and prisons. 4. The welfare system: social security and the national health service. 5. The private sector: banks, building societies, and retail stores. 6. Managing monopolies: railways, water, and airports. 7. Performance indicators in the 1990s: tools for managing political and administrative change.
Click on an image to view it in the image viewer
There are no comments for this item.