BOYNE, George A.; LAW, Jennifer
Setting Public Service Outcome Targets : lessons from local public service agreements - Oxford : Blackwell Publishing, August 2005
Public agencies in the UK and elsewhere are increasingly required to set outcome targets as a strategy for improving their services. A crucial element of this 'results orientation' is a clear definition of the desired outcomes and a specification of appropriate performance indicators. A recent example of this policy in the UKLocal Public Service Agreements (LPSAs)is examined in this article. The authors' analysis of the first generation of LPSAs shows that just under half of the indicators used were measures of outcome. The authors explain the 'wicked' issues in outcome measurement that emerged from the research
Setting Public Service Outcome Targets : lessons from local public service agreements - Oxford : Blackwell Publishing, August 2005
Public agencies in the UK and elsewhere are increasingly required to set outcome targets as a strategy for improving their services. A crucial element of this 'results orientation' is a clear definition of the desired outcomes and a specification of appropriate performance indicators. A recent example of this policy in the UKLocal Public Service Agreements (LPSAs)is examined in this article. The authors' analysis of the first generation of LPSAs shows that just under half of the indicators used were measures of outcome. The authors explain the 'wicked' issues in outcome measurement that emerged from the research
