KUJALA, Dr. Jaakko
The value of customer satisfaction surveys for project-based organizations : symbolic, technical, or none - Amsterdam : Elsevier, July 2005
Project-based management; Value; Customer satisfaction measurement; Implementation; Institutional theory; Organizational culture
The value of customer satisfaction surveys for project-based organizations : symbolic, technical, or none - Amsterdam : Elsevier, July 2005
Project-based management; Value; Customer satisfaction measurement; Implementation; Institutional theory; Organizational culture