The value of customer satisfaction surveys for project-based organizations : symbolic, technical, or none
By: KUJALA, Dr. Jaakko
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Contributor(s): AHOLA, Tuomas.
Material type: 
ArticlePublisher: Amsterdam : Elsevier, July 2005Subject(s): Project-based management; Value; Customer satisfaction measurement; Implementation; Institutional theory; Organizational cultureInternational Journal of Project Management 23, 5, p. 404-409
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