KERNS, Charles D.
Are all results created equal? auditing organizational outcomes for quality - UK : Routledge, sep. 2005
Coinciding with pressure to produce measurable outcomes, managerial leaders are increasingly exposed to results management. Leaders could benefit by viewing results from a quality management perspective. Focusing on six dimensions, this article extends quality management to the treatment of organizational results. A straightforward methodology for assessing organizational outcomes against a set of results quality criteria is offered. Auditing results for quality is applied to a business. Values, ethics, purpose, learning and the need for balanced measurement are woven into the discussion.
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Are all results created equal? auditing organizational outcomes for quality - UK : Routledge, sep. 2005
Coinciding with pressure to produce measurable outcomes, managerial leaders are increasingly exposed to results management. Leaders could benefit by viewing results from a quality management perspective. Focusing on six dimensions, this article extends quality management to the treatment of organizational results. A straightforward methodology for assessing organizational outcomes against a set of results quality criteria is offered. Auditing results for quality is applied to a business. Values, ethics, purpose, learning and the need for balanced measurement are woven into the discussion.
Administração por Objetivo
Liderança
Qualidade Total
Auditoria
Ética
