DALEY, Dennis M
Performance appraisal in the public sector : Tchniques and applications - Westport : Quorum, c1992 - 167 p.
1. An overview Performance appraisal research Public and private sector differences Performance appraisal criteria Organization of the chapters Summary 2. Fundamentals of appraisal Why do we appraise? What do we appraise? When do we appraise? Who does the appraising? 3. The organization and performance appraisal Organization culture and climate The institutional organization and performance appraisal The managerial organization and performance appraisal The operational organization and performance appraisal 4. Technique and performance appraisal Is technique all that important? A process in search of a technique Techniques in the public sector 5. Performance appraisal types Subjective techniques Interpersonal comparison techniques Objective techniques 6. Performance appraisal feedback The role of feedback Interview preparation Interview techniques Poor performances Performance appraisal as a guide for training 7. Diagnostics Cognitive behavior Organizational perspectives Employee perspectives Rater error Training the rater 8. Conclusion Pay for performance and total quality management The developmental appraisal References Index
0899307019
Avaliação de Desempenho
Setor Público
Comportamento Organizacional
Retroalimentação
Qualidade Total
Performance appraisal in the public sector : Tchniques and applications - Westport : Quorum, c1992 - 167 p.
1. An overview Performance appraisal research Public and private sector differences Performance appraisal criteria Organization of the chapters Summary 2. Fundamentals of appraisal Why do we appraise? What do we appraise? When do we appraise? Who does the appraising? 3. The organization and performance appraisal Organization culture and climate The institutional organization and performance appraisal The managerial organization and performance appraisal The operational organization and performance appraisal 4. Technique and performance appraisal Is technique all that important? A process in search of a technique Techniques in the public sector 5. Performance appraisal types Subjective techniques Interpersonal comparison techniques Objective techniques 6. Performance appraisal feedback The role of feedback Interview preparation Interview techniques Poor performances Performance appraisal as a guide for training 7. Diagnostics Cognitive behavior Organizational perspectives Employee perspectives Rater error Training the rater 8. Conclusion Pay for performance and total quality management The developmental appraisal References Index
0899307019
Avaliação de Desempenho
Setor Público
Comportamento Organizacional
Retroalimentação
Qualidade Total
