Osborne, David
Banishing bureaucracy : the five strategies for reinventing government - Essex : Addison-Wesley, 1997 - 397 p.
Part I: finding your leverage The five C's: changing government's DNA Levels of the game: targeting the strategies Gut check: what it takes to use the strategies Part II: the five strategies The core strategy: creating clarity of purpose The consequences strategy: creating consequences for performance The customer strategy: putting the customer in the driver's seat The control strategy: shifting control away from the top and center The culture strategy: creating an entrepreneurial culture Part III: using the strategies Aligning the strategies The courage to reinvent Appendix A: the principles of reinventing government Appendix B: resources for reinventors
021626322
Burocracia
Setor Público
Reforma Administrativa
Accountability
Poder Executivo
Controle de Gestão
Departamentalização
Agência
Estratégia
Inovação
Empresa Pública
Eficiência
Efetividade
Mudança Organizacional
Modernização Administrativa
Estados Unidos
Banishing bureaucracy : the five strategies for reinventing government - Essex : Addison-Wesley, 1997 - 397 p.
Part I: finding your leverage The five C's: changing government's DNA Levels of the game: targeting the strategies Gut check: what it takes to use the strategies Part II: the five strategies The core strategy: creating clarity of purpose The consequences strategy: creating consequences for performance The customer strategy: putting the customer in the driver's seat The control strategy: shifting control away from the top and center The culture strategy: creating an entrepreneurial culture Part III: using the strategies Aligning the strategies The courage to reinvent Appendix A: the principles of reinventing government Appendix B: resources for reinventors
021626322
Burocracia
Setor Público
Reforma Administrativa
Accountability
Poder Executivo
Controle de Gestão
Departamentalização
Agência
Estratégia
Inovação
Empresa Pública
Eficiência
Efetividade
Mudança Organizacional
Modernização Administrativa
Estados Unidos
