Banishing bureaucracy : the five strategies for reinventing government
By: Osborne, David
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Contributor(s): Plastrik, Peter.
Material type: 
BookPublisher: Essex : Addison-Wesley, 1997Description: 397 p.ISBN: 021626322.Subject(s): Burocracia | Setor Público | Reforma Administrativa | Accountability | Poder Executivo | Controle de Gestão | Departamentalização | Agência | Estratégia | Inovação | Empresa Pública | Eficiência | Efetividade | Mudança Organizacional | Modernização Administrativa | Estados Unidos| Item type | Current location | Collection | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|---|
| Livro Geral | Biblioteca Graciliano Ramos | Livro Geral | 1.11O814b (Browse shelf) | 1 | Available | 10002913 |
Part I: finding your leverage The five C's: changing government's DNA Levels of the game: targeting the strategies Gut check: what it takes to use the strategies Part II: the five strategies The core strategy: creating clarity of purpose The consequences strategy: creating consequences for performance The customer strategy: putting the customer in the driver's seat The control strategy: shifting control away from the top and center The culture strategy: creating an entrepreneurial culture Part III: using the strategies Aligning the strategies The courage to reinvent Appendix A: the principles of reinventing government Appendix B: resources for reinventors
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