Banishing bureaucracy : the five strategies for reinventing government / por David Osborne e Peter Plastrik. --
By: Osborne, David
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Contributor(s): Plastrik, Peter.
Material type: 
BookPublisher: Essex : Addison-Wesley, 1997Description: 397 p.ISBN: 021626322.Subject(s): Burocracia | Reforma Administrativa | Accountability | Controle de Gestão | Estratégia | Inovação | Empresa Pública | Eficiência | Efetividade | Mudança Organizacional | Modernização Administrativa| Item type | Current location | Collection | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|---|
| Livro Geral | Biblioteca Graciliano Ramos | Livro Geral | 352.367 O814b (Browse shelf) | Ex. 1 | Preparo Técnico | 10002913 |
- Part I: finding your leverage. - 1. The five C's: changing government's DNA. - 2. Levels of the game: targeting the strategies. - 3. Gut check: what it takes to use the strategies. - Part II: the five strategies. - 4. The core strategy: creating clarity of purpose. - 5. The consequences strategy: creating consequences for performance. - 6. The customer strategy: putting the customer in the driver's seat. - 7. The control strategy: shifting control away from the top and center. - 8. The culture strategy: creating an entrepreneurial culture. - Part III: using the strategies. - 9. Aligning the strategies. - 10. The courage to reinvent.
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