Poister, Theodore H.
Measuring performance in public and nonprofit organizations / por Theodore H. Poister. -- - San Francisco : Jossey - Bass, 2003. - 289 p. : il. - The Jossey-Bass nonprofit and public management .
PART ONE: The management framework for performance measurement 1 - Introduction to performance measurement 2 - Developing Effective Performance Measurement Systems PART TWO: METHODOLOGICAL ELEMENTS OF PERFORMANCE MEASUREMENT 3 - Identifying Real Outcomes and Other Performance Measures 4 - Clarifying Program Goals and Objectives 5 - Defining Performance Indicators 6 - Analyzing Performance Data 7 - Reporting Performance Data (Written with Julia Melkers) 8 - Processing Performance Data (by Julia Melkers) PART THREE: STRATEGIC APPLICATIONS OF PERFORMANCE MEASUREMENT 9 - Using Performance Measures to Support Strategic Planning and Management 10 - Incorporating Performance Measures into the Budgeting Process (by Julia Melkers) 11 - Supporting Performance Management Systems 12 - Improving Quality, Productivity, and Customer Service 13 - Using Comparative Measures to Benchmark Performance PART FOUR: THE PROCESS SIDE OF PERFORMANCE MEASUREMENT 14 - Implementing Effective Measurement Systems
9780787949990
Responsabilidade Administrativa
Organização Pública
Organização sem Fins Lucrativos
Serviço Público
Efetividade
Administração Estratégica
Planejamento Estratégico
Measuring performance in public and nonprofit organizations / por Theodore H. Poister. -- - San Francisco : Jossey - Bass, 2003. - 289 p. : il. - The Jossey-Bass nonprofit and public management .
PART ONE: The management framework for performance measurement 1 - Introduction to performance measurement 2 - Developing Effective Performance Measurement Systems PART TWO: METHODOLOGICAL ELEMENTS OF PERFORMANCE MEASUREMENT 3 - Identifying Real Outcomes and Other Performance Measures 4 - Clarifying Program Goals and Objectives 5 - Defining Performance Indicators 6 - Analyzing Performance Data 7 - Reporting Performance Data (Written with Julia Melkers) 8 - Processing Performance Data (by Julia Melkers) PART THREE: STRATEGIC APPLICATIONS OF PERFORMANCE MEASUREMENT 9 - Using Performance Measures to Support Strategic Planning and Management 10 - Incorporating Performance Measures into the Budgeting Process (by Julia Melkers) 11 - Supporting Performance Management Systems 12 - Improving Quality, Productivity, and Customer Service 13 - Using Comparative Measures to Benchmark Performance PART FOUR: THE PROCESS SIDE OF PERFORMANCE MEASUREMENT 14 - Implementing Effective Measurement Systems
9780787949990
Responsabilidade Administrativa
Organização Pública
Organização sem Fins Lucrativos
Serviço Público
Efetividade
Administração Estratégica
Planejamento Estratégico
