Measuring performance in public and nonprofit organizations / por Theodore H. Poister. --
By: Poister, Theodore H
.
Material type: 
BookSeries: The Jossey-Bass nonprofit and public management.Publisher: San Francisco : Jossey - Bass, 2003Description: 289 p. : il.ISBN: 9780787949990.Subject(s): Responsabilidade Administrativa | Organização Pública | Organização sem Fins Lucrativos | Serviço Público | Efetividade | Administração Estratégica | Planejamento Estratégico| Item type | Current location | Collection | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|---|
| Livro Geral | Biblioteca Graciliano Ramos | Livro Geral | 352.35 P755m (Browse shelf) | Ex. 1 | Available | 10013897 |
PART ONE: The management framework for performance measurement 1 - Introduction to performance measurement 2 - Developing Effective Performance Measurement Systems PART TWO: METHODOLOGICAL ELEMENTS OF PERFORMANCE MEASUREMENT 3 - Identifying Real Outcomes and Other Performance Measures 4 - Clarifying Program Goals and Objectives 5 - Defining Performance Indicators 6 - Analyzing Performance Data 7 - Reporting Performance Data (Written with Julia Melkers) 8 - Processing Performance Data (by Julia Melkers) PART THREE: STRATEGIC APPLICATIONS OF PERFORMANCE MEASUREMENT 9 - Using Performance Measures to Support Strategic Planning and Management 10 - Incorporating Performance Measures into the Budgeting Process (by Julia Melkers) 11 - Supporting Performance Management Systems 12 - Improving Quality, Productivity, and Customer Service 13 - Using Comparative Measures to Benchmark Performance PART FOUR: THE PROCESS SIDE OF PERFORMANCE MEASUREMENT 14 - Implementing Effective Measurement Systems
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