Alpoge, Atila
Putting citizens first : portuguese experience in public management reform - Paris : OECD, 1996 - 159 p. - Occasional Papers ; 13 .
Part I. An innovative strategy Chapter 1- The reform process and the evolving strategy Chapter 2- Citizen focus: a new approach Chapter 3- Conclusions Part II. What Portugal has done Chapter 4- Introducing change Chapter 5- Citizen orientation Chapter 6- Financial management Chapter 7- Information technology Chapter 8- Human resourses Chapter 9- Training and development Chapter 10- Decentralisation and deconcentration Part III. General background Chapter 11- Historical background Chapter 12- Political and adnistrative structures Chapter 13- Central management bodies Chapter 14- Public Employment Chapter 15- Political concerns and priorities expressed in government programmes Chapter 16- Code of administrative procedure Chapter 17- Public Service Quality Charter Chapter 18- Renewing the public administration: a challenge, a commitment Chapter 19- Facts and figures
9264153322
Administração Pública
Portugal
Finanças
Tecnologia da Informação
Gestão de Pessoas
Capacitação Profissional
Descentralização Administrativa
Desconcentração Administrativa
Serviço Público
Programa
Administração Federal
Modernização Administrativa
Reforma Administrativa
Inovação
Relatório
Governança
Canadá
Europa
Portugal
Estados Unidos
Putting citizens first : portuguese experience in public management reform - Paris : OECD, 1996 - 159 p. - Occasional Papers ; 13 .
Part I. An innovative strategy Chapter 1- The reform process and the evolving strategy Chapter 2- Citizen focus: a new approach Chapter 3- Conclusions Part II. What Portugal has done Chapter 4- Introducing change Chapter 5- Citizen orientation Chapter 6- Financial management Chapter 7- Information technology Chapter 8- Human resourses Chapter 9- Training and development Chapter 10- Decentralisation and deconcentration Part III. General background Chapter 11- Historical background Chapter 12- Political and adnistrative structures Chapter 13- Central management bodies Chapter 14- Public Employment Chapter 15- Political concerns and priorities expressed in government programmes Chapter 16- Code of administrative procedure Chapter 17- Public Service Quality Charter Chapter 18- Renewing the public administration: a challenge, a commitment Chapter 19- Facts and figures
9264153322
Administração Pública
Portugal
Finanças
Tecnologia da Informação
Gestão de Pessoas
Capacitação Profissional
Descentralização Administrativa
Desconcentração Administrativa
Serviço Público
Programa
Administração Federal
Modernização Administrativa
Reforma Administrativa
Inovação
Relatório
Governança
Canadá
Europa
Portugal
Estados Unidos
