Putting citizens first : portuguese experience in public management reform
By: Alpoge, Atila
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Contributor(s): Dacier , Liz.
Material type: 
BookSeries: Occasional Papers ; 13.Publisher: Paris : OECD, 1996Description: 159 p.ISBN: 9264153322.Subject(s): Administração Pública | Portugal | Finanças | Tecnologia da Informação | Gestão de Pessoas | Capacitação Profissional | Descentralização Administrativa | Desconcentração Administrativa | Serviço Público | Programa | Administração Federal | Modernização Administrativa | Reforma Administrativa | Inovação | Relatório | Governança | Canadá | Europa | Portugal | Estados Unidos| Item type | Current location | Collection | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|---|
| Livro Geral | Biblioteca Graciliano Ramos | Livro Geral | 351.469 A457p (Browse shelf) | Ex. 1 | Available | 10005809 | |
| Livro Geral | Biblioteca Graciliano Ramos | Livro Geral | 351.469 A457p (Browse shelf) | Ex. 2 | Available | 10005811 |
Part I. An innovative strategy Chapter 1- The reform process and the evolving strategy Chapter 2- Citizen focus: a new approach Chapter 3- Conclusions Part II. What Portugal has done Chapter 4- Introducing change Chapter 5- Citizen orientation Chapter 6- Financial management Chapter 7- Information technology Chapter 8- Human resourses Chapter 9- Training and development Chapter 10- Decentralisation and deconcentration Part III. General background Chapter 11- Historical background Chapter 12- Political and adnistrative structures Chapter 13- Central management bodies Chapter 14- Public Employment Chapter 15- Political concerns and priorities expressed in government programmes Chapter 16- Code of administrative procedure Chapter 17- Public Service Quality Charter Chapter 18- Renewing the public administration: a challenge, a commitment Chapter 19- Facts and figures
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