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A guide to competency development in the civil service : performance management and development system / Centre for Management and Organisation Development - CMOD. - Lansdowne : GSA, [s. d.] - 63 p.

Part I Competency Development – Key Issues The PMDS Competency Framework Knowledge Skills Behaviours and Attributes Methods of Developing Behavioural Competencies On-the-Job Learning The Importance of Coaching Formal Training Interventions Self Managed Learning and e-Learning When it's not a Learning Issue Part II The Seventeen Competencies of the PMDS Personal Effectiveness Cluster Self Confidence Achievement, drive and commitment Initiative Teamworking Communications Group and Interpersonal Effectiveness Cluster Networking/Influencing Customer Service Managing and Developing People Leadership Interpersonal Understanding Thinking Style and Problem Solving Cluster Analytical Thinking Conceptual Thinking Decision Making/Judgement Specialised Expertise Managing for Results Cluster Managing Budgets and Resources Information Seeking and Management Concern for Clarity and Work Quality


Desenvolvimento de Competências
Coaching
Serviço Público

Escola Nacional de Administração Pública

Escola Nacional de Administração Pública

Endereço:

  • Biblioteca Graciliano Ramos
  • Funcionamento: segunda a sexta-feira, das 9h às 19h
  • +55 61 2020-3139 / biblioteca@enap.gov.br
  • SPO Área Especial 2-A
  • CEP 70610-900 - Brasília/DF
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