Jacob, Steve
The mystery shopper: a tool to measure public service delivery? / Steve Jacob, Nathalie Schiffino, Benjamin Biard - Dorchester, UK: IIAS, Março 2018. - 165 - 184 p.
Inclui bibliografia
00208523
The mystery shopper: a tool to measure public service delivery? / Steve Jacob, Nathalie Schiffino, Benjamin Biard - Dorchester, UK: IIAS, Março 2018. - 165 - 184 p.
Inclui bibliografia
00208523