The mystery shopper: a tool to measure public service delivery? / Steve Jacob, Nathalie Schiffino, Benjamin Biard
By: Jacob, Steve.
Contributor(s): Schiffino, Nathalie | Biard, Benjamin.
Material type: BookPublisher: Dorchester, UK: IIAS, Março 2018Description: 165 - 184 p.ISSN: 00208523.Online resources: Acesso ao TextoNo physical items for this record
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