Giving and receiving feedback : building constructive communication
- Menlo Park : Crisp Learning, 1998
- 104 p.
Part I: how to handle receiving critical feedback Section one: what is critical feedback? Parental, messages and critical feedback Gender, self-image and critical feedback Counteracting self-criticism and positive self-talk Section two: responding to critical feedback Types of critical feedback Three stages of response to critical feedback Section three: assertive techniques to deal with critical feedback My personal action plan Helpful hints on handing feedback Part II: how to give constructive feedback Section four: steps for giving constructive feedback Providing critical feedback in public Section five: barriers to giving constructive feedback Factors hindering constructive feedback Section six: giving constructive feedback to your boss or colleague Three S's of providing unsolicited feedback Turning complaints into proposals Section seven : giving positive feedback Guidelines for giving positive feedback The dangers of giving positive feedback in public Praising upward Section eight: handling recurring problems The importance of follow-up Personal action plan Section nine: some final throughts on giving constructive feedback When not to give critical feedback
Tecnica Administrativa
Autodesenvolvimento
Comunicacao Interpessoal
Competência
Aperfeicoamento
Capacitacao
Capacitação Gerencial
Comportamento Humano
Atitudes da Direcao
Part I: how to handle receiving critical feedback Section one: what is critical feedback? Parental, messages and critical feedback Gender, self-image and critical feedback Counteracting self-criticism and positive self-talk Section two: responding to critical feedback Types of critical feedback Three stages of response to critical feedback Section three: assertive techniques to deal with critical feedback My personal action plan Helpful hints on handing feedback Part II: how to give constructive feedback Section four: steps for giving constructive feedback Providing critical feedback in public Section five: barriers to giving constructive feedback Factors hindering constructive feedback Section six: giving constructive feedback to your boss or colleague Three S's of providing unsolicited feedback Turning complaints into proposals Section seven : giving positive feedback Guidelines for giving positive feedback The dangers of giving positive feedback in public Praising upward Section eight: handling recurring problems The importance of follow-up Personal action plan Section nine: some final throughts on giving constructive feedback When not to give critical feedback
Tecnica Administrativa
Autodesenvolvimento
Comunicacao Interpessoal
Competência
Aperfeicoamento
Capacitacao
Capacitação Gerencial
Comportamento Humano
Atitudes da Direcao
