Dimensions and patterns in employee empowerment : assessing what matters to street-level bureaucrats
- 2002
Empowerment of public employees has been touted as an important medianting step in improving public organizational out-comes, yet such a relationship depends on an assumption that employees value what is offered as empowerment. This qualitative study explored the assumption through in-delpth interviews of stret-level bureaucrats in a large state human service agency. The interviews support previous research that empowerment is multidimensional; five patterns in empowerment were found. Empowerment programs must consider what each individual employee values
Empowerment of public employees has been touted as an important medianting step in improving public organizational out-comes, yet such a relationship depends on an assumption that employees value what is offered as empowerment. This qualitative study explored the assumption through in-delpth interviews of stret-level bureaucrats in a large state human service agency. The interviews support previous research that empowerment is multidimensional; five patterns in empowerment were found. Empowerment programs must consider what each individual employee values
