Dimensions and patterns in employee empowerment : assessing what matters to street-level bureaucrats
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ArticlePublisher: 2002Journal of Public Administration Research and Theory 12, 3, p. 377-400Abstract: Empowerment of public employees has been touted as an important medianting step in improving public organizational out-comes, yet such a relationship depends on an assumption that employees value what is offered as empowerment. This qualitative study explored the assumption through in-delpth interviews of stret-level bureaucrats in a large state human service agency. The interviews support previous research that empowerment is multidimensional; five patterns in empowerment were found. Empowerment programs must consider what each individual employee values
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| Periódico | Biblioteca Graciliano Ramos | Periódico | Not for loan |
Empowerment of public employees has been touted as an important medianting step in improving public organizational out-comes, yet such a relationship depends on an assumption that employees value what is offered as empowerment. This qualitative study explored the assumption through in-delpth interviews of stret-level bureaucrats in a large state human service agency. The interviews support previous research that empowerment is multidimensional; five patterns in empowerment were found. Empowerment programs must consider what each individual employee values
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