FREDERICKSON, H.George
Airport security, high reliability, and the problem of rationality - September 2002
The event of September 11, 2001, have raised troubling questions regarding the reliability and security of American commercial air travel. This article applies the concepts and logic of high-reliability organizations to airport security operations. contemporary decision theory is built on the logic of limited or buffered rationability and is based on the study or error-tolerant organizations. The concept of high-realibility organizations is based on the study of nearly error-free operations. For commercial air travel to be highly secure, there must be very high levels of technical competence and sustained performance; regular training; structure redundancy; collegial, decentralized authority patterns; processes that reward error discovery and correction; adequate and reliable funding; high mission valence;. reliable and timely information early-stageissues being faced by both local airports and the newly established Transportation Security Administration
Airport security, high reliability, and the problem of rationality - September 2002
The event of September 11, 2001, have raised troubling questions regarding the reliability and security of American commercial air travel. This article applies the concepts and logic of high-reliability organizations to airport security operations. contemporary decision theory is built on the logic of limited or buffered rationability and is based on the study or error-tolerant organizations. The concept of high-realibility organizations is based on the study of nearly error-free operations. For commercial air travel to be highly secure, there must be very high levels of technical competence and sustained performance; regular training; structure redundancy; collegial, decentralized authority patterns; processes that reward error discovery and correction; adequate and reliable funding; high mission valence;. reliable and timely information early-stageissues being faced by both local airports and the newly established Transportation Security Administration
