Harrington, James
Business process improvement workbook : documentation, analysis, design, and management of business process improvement - New York : McGraw-Hill, 1997 - 314 p.
1 - Introduction to administrative business process improvement 2 - Phase I - Organization: organizing for process improvement 3 - Phase II - Documentation: selecting a documentation approach 4 - Phase III - Analysis: Definig improvement opportunities 5 - Phase IV - Design: designing administrative business processes 6 - Phase V - Implementation: implementing the future-state solution and measuring its impact 7 - Phase VI - Management: managing the administrative organization
Administração de Empresas
Desenvolvimento Organizacional
Técnica Administrativa
Gerenciamento por Melhorias
Documento
Implementação
Administração de Negócios
Business process improvement workbook : documentation, analysis, design, and management of business process improvement - New York : McGraw-Hill, 1997 - 314 p.
1 - Introduction to administrative business process improvement 2 - Phase I - Organization: organizing for process improvement 3 - Phase II - Documentation: selecting a documentation approach 4 - Phase III - Analysis: Definig improvement opportunities 5 - Phase IV - Design: designing administrative business processes 6 - Phase V - Implementation: implementing the future-state solution and measuring its impact 7 - Phase VI - Management: managing the administrative organization
Administração de Empresas
Desenvolvimento Organizacional
Técnica Administrativa
Gerenciamento por Melhorias
Documento
Implementação
Administração de Negócios
