Business process improvement workbook : documentation, analysis, design, and management of business process improvement
By: Harrington, James
.
Contributor(s): ESSELING, Erik K. C | VAN NIMWEGEN, Harm.
Material type: 
BookPublisher: New York : McGraw-Hill, 1997Description: 314 p.Subject(s): Administração de Empresas | Desenvolvimento Organizacional | Técnicas Administrativas | Gerenciamento por Melhorias | Documento | Implementação | Administração de Negócios
Contents:
1 - Introduction to administrative business process improvement 2 - Phase I - Organization: organizing for process improvement 3 - Phase II - Documentation: selecting a documentation approach 4 - Phase III - Analysis: Definig improvement opportunities 5 - Phase IV - Design: designing administrative business processes 6 - Phase V - Implementation: implementing the future-state solution and measuring its impact 7 - Phase VI - Management: managing the administrative organization
| Item type | Current location | Collection | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|---|
| Livro Geral | Biblioteca Graciliano Ramos | Livro Geral | 2.01H299b (Browse shelf) | 1 | Available | 10000811 |
1 - Introduction to administrative business process improvement 2 - Phase I - Organization: organizing for process improvement 3 - Phase II - Documentation: selecting a documentation approach 4 - Phase III - Analysis: Definig improvement opportunities 5 - Phase IV - Design: designing administrative business processes 6 - Phase V - Implementation: implementing the future-state solution and measuring its impact 7 - Phase VI - Management: managing the administrative organization
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