BRUJIN, Hans de
Performance measurement in the public sector : strategies to cope with the risks of performance measurement - 2002
Many public, professional oganizations have introduced performance measurement systems in the belief that they will lead to a transparent organization, offering incentives for performance and able to account for its performance. These systems produce a large number of perverse effects, however. The article presents five successive strategies aimed at preventing these effects where possible: tolerating competing product definitions; banning a monopoly on interpreting production figures; limiting the products that can be subjected to performance measurement; and using a process perspective of performance in addition to a product perspective
Setor Público
Indicador de Desempenho
Gerenciamento de Produto
Performance measurement in the public sector : strategies to cope with the risks of performance measurement - 2002
Many public, professional oganizations have introduced performance measurement systems in the belief that they will lead to a transparent organization, offering incentives for performance and able to account for its performance. These systems produce a large number of perverse effects, however. The article presents five successive strategies aimed at preventing these effects where possible: tolerating competing product definitions; banning a monopoly on interpreting production figures; limiting the products that can be subjected to performance measurement; and using a process perspective of performance in addition to a product perspective
Setor Público
Indicador de Desempenho
Gerenciamento de Produto
