Performance measurement in the public sector : strategies to cope with the risks of performance measurement
By: BRUJIN, Hans de
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Material type: 
ArticlePublisher: 2002Subject(s): Setor Público | Indicador de Desempenho | Gerenciamento de ProdutoThe International Journal of Public Management 15, 6-7, p. 578-594Abstract: Many public, professional oganizations have introduced performance measurement systems in the belief that they will lead to a transparent organization, offering incentives for performance and able to account for its performance. These systems produce a large number of perverse effects, however. The article presents five successive strategies aimed at preventing these effects where possible: tolerating competing product definitions; banning a monopoly on interpreting production figures; limiting the products that can be subjected to performance measurement; and using a process perspective of performance in addition to a product perspective
| Item type | Current location | Collection | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
| Periódico | Biblioteca Graciliano Ramos | Periódico | Not for loan |
Many public, professional oganizations have introduced performance measurement systems in the belief that they will lead to a transparent organization, offering incentives for performance and able to account for its performance. These systems produce a large number of perverse effects, however. The article presents five successive strategies aimed at preventing these effects where possible: tolerating competing product definitions; banning a monopoly on interpreting production figures; limiting the products that can be subjected to performance measurement; and using a process perspective of performance in addition to a product perspective
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