ALLEN, Natalie J
Employee commitment to the organization and customer reactions Mapping the linkages - 2001
Although it has been claimed that the attitudes that employees have toward their work influence how customer react to the organization, its service and products, relatively little empirical research has examined these possible linkages. The focus in this article i on the relations between organizational commitment and customer reactions (e.g., customer satisfaction, repeat purchase behavior). Specifically, we review relevant theory and research, discuss methodological issues associated with examing this issue, and make recommendations for both researchers and human resource (HR) practitioners interested in mapping linkages between organizational commitment and customer reactions
Employee Commitement
Customer Reactions
Employee commitment to the organization and customer reactions Mapping the linkages - 2001
Although it has been claimed that the attitudes that employees have toward their work influence how customer react to the organization, its service and products, relatively little empirical research has examined these possible linkages. The focus in this article i on the relations between organizational commitment and customer reactions (e.g., customer satisfaction, repeat purchase behavior). Specifically, we review relevant theory and research, discuss methodological issues associated with examing this issue, and make recommendations for both researchers and human resource (HR) practitioners interested in mapping linkages between organizational commitment and customer reactions
Employee Commitement
Customer Reactions
