Employee commitment to the organization and customer reactions Mapping the linkages
By: ALLEN, Natalie J
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Contributor(s): GRISAFFE, Douglas B.
Material type: 
ArticlePublisher: 2001Subject(s): Employee Commitement | Customer ReactionsHuman Resource Management Review 11, 3, p. 209-236Abstract: Although it has been claimed that the attitudes that employees have toward their work influence how customer react to the organization, its service and products, relatively little empirical research has examined these possible linkages. The focus in this article i on the relations between organizational commitment and customer reactions (e.g., customer satisfaction, repeat purchase behavior). Specifically, we review relevant theory and research, discuss methodological issues associated with examing this issue, and make recommendations for both researchers and human resource (HR) practitioners interested in mapping linkages between organizational commitment and customer reactions
| Item type | Current location | Collection | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
| Periódico | Biblioteca Graciliano Ramos | Periódico | Not for loan |
Although it has been claimed that the attitudes that employees have toward their work influence how customer react to the organization, its service and products, relatively little empirical research has examined these possible linkages. The focus in this article i on the relations between organizational commitment and customer reactions (e.g., customer satisfaction, repeat purchase behavior). Specifically, we review relevant theory and research, discuss methodological issues associated with examing this issue, and make recommendations for both researchers and human resource (HR) practitioners interested in mapping linkages between organizational commitment and customer reactions
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