Training the man from "the Pru"
- 2002
When UK financial-services provider Prudential decided to introduce extensive remote working as part of its drive to build stronger customer relationships, the ocmpany was keenm to ensure that its employees not only had the technology, but also the skills, to maximize the individual and business benefits ofered by this new way of operating. This review is based on information provided to Emerald. It demonstrates that successfull remote-team working is not simply a matter of ensuring staff have access to a laptop and a telephone line, and assuming that they will be able to continue with their work. The management and communications skills that this new working culture requires are also crucial to success. The article written in an accessible style, presents much information to interest organizations contemplating the move to remote-team working, but usure how to deal with the non-technical side of the change
Teamwork
Job Design
Training Techniques
Financial Services
Prudential
When UK financial-services provider Prudential decided to introduce extensive remote working as part of its drive to build stronger customer relationships, the ocmpany was keenm to ensure that its employees not only had the technology, but also the skills, to maximize the individual and business benefits ofered by this new way of operating. This review is based on information provided to Emerald. It demonstrates that successfull remote-team working is not simply a matter of ensuring staff have access to a laptop and a telephone line, and assuming that they will be able to continue with their work. The management and communications skills that this new working culture requires are also crucial to success. The article written in an accessible style, presents much information to interest organizations contemplating the move to remote-team working, but usure how to deal with the non-technical side of the change
Teamwork
Job Design
Training Techniques
Financial Services
Prudential
