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Does ISO 9000 certification affect the dimensions of quality used for competitive advantage? (Record no. 10943)

000 -LEADER
fixed length control field 01420naa a2200241uu 4500
001 - CONTROL NUMBER
control field 10818
003 - CONTROL NUMBER IDENTIFIER
control field OSt
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20190211155203.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 030205s2005 xx ||||gr |0|| 0 eng d
999 ## - SYSTEM CONTROL NUMBERS (KOHA)
Koha Dewey Subclass [OBSOLETE] PHL2MARC21 1.1
041 ## - LANGUAGE CODE
Language code of text/sound track or separate title eng
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name WITHERS, Barbara
9 (RLIN) 11408
245 10 - TITLE STATEMENT
Title Does ISO 9000 certification affect the dimensions of quality used for competitive advantage?
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Date of publication, distribution, etc. 2000
520 3# - SUMMARY, ETC.
Summary, etc. Garvin`s [Garvin, D.A. (1987) Competing on the eight dimensions of quality. Harvard Business have become a widely accepted taxonomy for dicussions of product quality. These dimensions were used as the basis for evaluating the impacts of ISO 9000 certification on companies` product quality. Eleven ISO 9000 certified companies in Europe were studied to determine if and how ISO 9000 certification impacted the dimensions of quality relevant to their success. Results indicated that , for the companies studied, quality does improve as a result of ISO 9000 certification. Furthermore, results suggested that the reasons for seeking certification can influence the degree to which quality is improved
650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element ISO 9000
9 (RLIN) 19811
650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Quality
9 (RLIN) 16492
650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Competitive Advantage
9 (RLIN) 16454
650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element International Standards
9 (RLIN) 19812
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name EBRAHIMPOUR, Malling
9 (RLIN) 19813
773 08 - HOST ITEM ENTRY
Title European Management Journal
Related parts 18, 4, p. 431-443
Place, publisher, and date of publication , 2000
Record control number
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Periódico
998 ## - LOCAL CONTROL INFORMATION (RLIN)
-- 20030205
Operator's initials, OID (RLIN) Cassio
Cataloger's initials, CIN (RLIN) Cassio
998 ## - LOCAL CONTROL INFORMATION (RLIN)
-- 20060728
Operator's initials, OID (RLIN) 1009^b
Cataloger's initials, CIN (RLIN) Quiteria
Holdings
Status de empréstimo Status de perda Status de danificação Restrição de uso Não pode ser emprestado Código da coleção Localização permanente Localização atual Data de aquisição Date last seen Preço efetivo a partir de Tipo de material
          Periódico Biblioteca Graciliano Ramos Biblioteca Graciliano Ramos 2017-09-28 2017-09-28 2017-09-28 Periódico

Escola Nacional de Administração Pública

Escola Nacional de Administração Pública

Endereço:

  • Biblioteca Graciliano Ramos
  • Funcionamento: segunda a sexta-feira, das 9h às 19h
  • +55 61 2020-3139 / biblioteca@enap.gov.br
  • SPO Área Especial 2-A
  • CEP 70610-900 - Brasília/DF
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