Does ISO 9000 certification affect the dimensions of quality used for competitive advantage?
By: WITHERS, Barbara
.
Contributor(s): EBRAHIMPOUR, Malling.
Material type: 
ArticlePublisher: 2000Subject(s): ISO 9000 | Quality | Competitive Advantage | International StandardsEuropean Management Journal 18, 4, p. 431-443Abstract: Garvin`s [Garvin, D.A. (1987) Competing on the eight dimensions of quality. Harvard Business have become a widely accepted taxonomy for dicussions of product quality. These dimensions were used as the basis for evaluating the impacts of ISO 9000 certification on companies` product quality. Eleven ISO 9000 certified companies in Europe were studied to determine if and how ISO 9000 certification impacted the dimensions of quality relevant to their success. Results indicated that , for the companies studied, quality does improve as a result of ISO 9000 certification. Furthermore, results suggested that the reasons for seeking certification can influence the degree to which quality is improved
| Item type | Current location | Collection | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
| Periódico | Biblioteca Graciliano Ramos | Periódico | Not for loan |
Garvin`s [Garvin, D.A. (1987) Competing on the eight dimensions of quality. Harvard Business have become a widely accepted taxonomy for dicussions of product quality. These dimensions were used as the basis for evaluating the impacts of ISO 9000 certification on companies` product quality. Eleven ISO 9000 certified companies in Europe were studied to determine if and how ISO 9000 certification impacted the dimensions of quality relevant to their success. Results indicated that , for the companies studied, quality does improve as a result of ISO 9000 certification. Furthermore, results suggested that the reasons for seeking certification can influence the degree to which quality is improved
Click on an image to view it in the image viewer
There are no comments for this item.