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1.
Does ISO 9000 certification affect the dimensions of quality used for competitive advantage?

by WITHERS, Barbara | EBRAHIMPOUR, Malling.

Source: European Management JournalMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: 2000Availability: Items available for reference: Biblioteca Graciliano Ramos (1).

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2.
Measuring the relative efficiency of a firm's ability to achieve organizational benefits after ISO certification

by CHANG, Dong Shang | LO, Liang Kang.

Source: Total Quality Management & Business ExcellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: UK : Routledge, January 2005Availability: No items available

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3.
An empirical study of the benefits and costs of ISO 9001 : 2000 compared to ISO 9001/2/3: 1994

by CASADESÚS, Martí | KARAPETROVIC, Stanislav.

Source: Total Quality Management & Business ExcellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: UK : Routledge, January 2005Availability: No items available

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4.
An investigation into issues related to the latest version of iso 9000

by BHUIYAN, Nadia | ALAM, Nadeem.

Source: Total Quality Management & Business ExcellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: UK : Routledge, March 2005Availability: No items available

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5.
Organizational effectiveness model for quality management systems in the Australian construction industry

by KARIM, K | MAROSSZEKY, M | KUMARASWAMY, M.

Source: Total Quality Management & Business ExcellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: UK : Routledge, August 2005Availability: No items available

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Escola Nacional de Administração Pública

Escola Nacional de Administração Pública

Endereço:

  • Biblioteca Graciliano Ramos
  • Funcionamento: segunda a sexta-feira, das 9h às 19h
  • +55 61 2020-3139 / biblioteca@enap.gov.br
  • SPO Área Especial 2-A
  • CEP 70610-900 - Brasília/DF
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