| 000 -LEADER |
|---|
| fixed length control field |
00927naa a2200229uu 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
11194 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20240523062547.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
030217s2005 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) |
|---|
| Koha Dewey Subclass [OBSOLETE] |
PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE |
|---|
| Language code of text/sound track or separate title |
eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
SHAPPIRO, Andrew |
| 9 (RLIN) |
9850 |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Welcome breaks boosts customer service and employee morale |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Date of publication, distribution, etc. |
2000 |
| 520 3# - SUMMARY, ETC. |
|---|
| Summary, etc. |
Improvements in customer-service standards, caused larlgely bya a new customer-service strategy, have helped to bring about an increase of up to 168 percent in turnover at some Welcome Break motorway service areas. This article examines the details |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Atendimento ao Cidadão |
| 9 (RLIN) |
12988 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| 9 (RLIN) |
12540 |
| Topical term or geographic name entry element |
Capacitação Profissional |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Comunicação |
| 9 (RLIN) |
11947 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Welcome Break |
| 9 (RLIN) |
20036 |
| 773 08 - HOST ITEM ENTRY |
|---|
| Title |
Human Resource Managemente International Digest |
| Related parts |
8, 5, p. 17-20 |
| Place, publisher, and date of publication |
, 2000 |
| Record control number |
|
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| -- |
20030217 |
| Operator's initials, OID (RLIN) |
Cassio |
| Cataloger's initials, CIN (RLIN) |
Cassio |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| -- |
20130711 |
| Operator's initials, OID (RLIN) |
0933^b |
| Cataloger's initials, CIN (RLIN) |
karina |
