Welcome breaks boosts customer service and employee morale
By: SHAPPIRO, Andrew
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Material type: 
ArticlePublisher: 2000Subject(s): Atendimento ao Cidadão | Capacitação Profissional | Comunicação | Welcome BreakHuman Resource Managemente International Digest 8, 5, p. 17-20Abstract: Improvements in customer-service standards, caused larlgely bya a new customer-service strategy, have helped to bring about an increase of up to 168 percent in turnover at some Welcome Break motorway service areas. This article examines the details
| Item type | Current location | Collection | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
| Periódico | Biblioteca Graciliano Ramos | Periódico | Not for loan |
Improvements in customer-service standards, caused larlgely bya a new customer-service strategy, have helped to bring about an increase of up to 168 percent in turnover at some Welcome Break motorway service areas. This article examines the details
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