| 000 -LEADER |
|---|
| fixed length control field |
01106naa a2200265uu 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
11224 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20190211155343.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
030217s2005 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) |
|---|
| Koha Dewey Subclass [OBSOLETE] |
PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE |
|---|
| Language code of text/sound track or separate title |
eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
RUCKER, Rochelle |
| 9 (RLIN) |
9278 |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Citibank's cycle ride to satisfaction |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Date of publication, distribution, etc. |
2000-2001 |
| 520 3# - SUMMARY, ETC. |
|---|
| Summary, etc. |
Citibank is an ambitious company with the ultimate goal of becoming number one in its field early this century. With the help of Motorola University, quality initiatives have been put in place that Citibank believes will pave the way to the target. This article looks at how Citibank's groups fared with Motorola's techiniques to improve customer satisfaction |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Citibank |
| 9 (RLIN) |
20071 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Motorola |
| 9 (RLIN) |
18660 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
BPR |
| 9 (RLIN) |
19991 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Pareto Analysis |
| 9 (RLIN) |
20072 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Quality Management |
| 9 (RLIN) |
20073 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Organizational Change |
| 9 (RLIN) |
20074 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Organizational Performance |
| 9 (RLIN) |
17540 |
| 773 08 - HOST ITEM ENTRY |
|---|
| Title |
Human Resource Management International Digest |
| Related parts |
8, 4, p. 26-27 |
| Place, publisher, and date of publication |
, 2000-2001 |
| Record control number |
|
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| -- |
20030217 |
| Operator's initials, OID (RLIN) |
Cassio |
| Cataloger's initials, CIN (RLIN) |
Cassio |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| -- |
20060801 |
| Operator's initials, OID (RLIN) |
1121^b |
| Cataloger's initials, CIN (RLIN) |
Quiteria |
