Citibank's cycle ride to satisfaction
By: RUCKER, Rochelle
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Material type: 
ArticlePublisher: 2000-2001Subject(s): Citibank | Motorola | BPR | Pareto Analysis | Quality Management | Organizational Change | Organizational PerformanceHuman Resource Management International Digest 8, 4, p. 26-27Abstract: Citibank is an ambitious company with the ultimate goal of becoming number one in its field early this century. With the help of Motorola University, quality initiatives have been put in place that Citibank believes will pave the way to the target. This article looks at how Citibank's groups fared with Motorola's techiniques to improve customer satisfaction
| Item type | Current location | Collection | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
| Periódico | Biblioteca Graciliano Ramos | Periódico | Not for loan |
Citibank is an ambitious company with the ultimate goal of becoming number one in its field early this century. With the help of Motorola University, quality initiatives have been put in place that Citibank believes will pave the way to the target. This article looks at how Citibank's groups fared with Motorola's techiniques to improve customer satisfaction
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