| 000 -LEADER |
|---|
| fixed length control field |
01105nam a2200289uu 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
12651 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20190211155910.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
041104s2007 xx ||||g| |0|| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0662638654 |
| 090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) |
|---|
| Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) |
1.19 |
| Local cutter number (OCLC) ; Book number/undivided call number, CALL (RLIN) |
C5812c |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) |
|---|
| Koha Dewey Subclass [OBSOLETE] |
PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE |
|---|
| Language code of text/sound track or separate title |
eng |
| 242 10 - TRANSLATION OF TITLE BY CATALOGING AGENCY |
|---|
| Title |
Les citoyens d'abord |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
CITIZENS FIRST |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Ottawa : |
| Name of publisher, distributor, etc. |
Canadian Centre for Management Development/ Centre Canadien de Gestion, |
| Date of publication, distribution, etc. |
1998 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
68 p. |
| 500 ## - GENERAL NOTE |
|---|
| General note |
Texto em inglês e em francês. |
| 505 80 - FORMATTED CONTENTS NOTE |
|---|
| Title |
Setting the record straight |
| -- |
The service model |
| -- |
Access to service |
| -- |
Multiple-contact services |
| -- |
Drivers of service quality |
| -- |
How service gets derailed |
| -- |
Constraints on improvement |
| -- |
Consistency of the drivers |
| -- |
Service standards |
| -- |
Citizens'priorities for improvement |
| -- |
Research implications |
| -- |
The path forward |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Serviço Público |
| 9 (RLIN) |
12780 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Qualidade |
| 9 (RLIN) |
12842 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Cidadania |
| 9 (RLIN) |
12902 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Atendimento ao Cidadão |
| 9 (RLIN) |
12988 |
| 651 #4 - SUBJECT ADDED ENTRY--GEOGRAPHIC NAME |
|---|
| Geographic name |
Canada |
| 9 (RLIN) |
13666 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
Livro Geral |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| -- |
20041104 |
| Operator's initials, OID (RLIN) |
Camila |
| Cataloger's initials, CIN (RLIN) |
Camila |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| -- |
20130520 |
| Operator's initials, OID (RLIN) |
1227^b |
| Cataloger's initials, CIN (RLIN) |
karina |
