CITIZENS FIRST
Material type:
BookPublisher: Ottawa : Canadian Centre for Management Development/ Centre Canadien de Gestion, 1998Description: 68 p.ISBN: 0662638654.Title translated: Les citoyens d'abord.Subject(s): Serviço Público
| Qualidade | Cidadania | Atendimento ao Cidadão | Canada
Contents:
Setting the record straight The service model Access to service Multiple-contact services Drivers of service quality How service gets derailed Constraints on improvement Consistency of the drivers Service standards Citizens'priorities for improvement Research implications The path forward
| Item type | Current location | Collection | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|---|
| Livro Geral | Biblioteca Graciliano Ramos | Livro Geral | 1.19C5812c (Browse shelf) | 1 | Available | 10009553 |
Texto em inglês e em francês.
Setting the record straight The service model Access to service Multiple-contact services Drivers of service quality How service gets derailed Constraints on improvement Consistency of the drivers Service standards Citizens'priorities for improvement Research implications The path forward
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